Glossary

1-to-N group channel

A type of group channel where three or more members are allowed.

Active User Metrics (HAU, DAU, WAU, MAU)

Metrics represent the count of unique users who engage with a digital product or service within a specific timeframe. These metrics are the primary way to quantify the reach, engagement, and recurring usage of an application.

Access token

An opaque string that identifies the user. It is recommended that every user has their own access token for security.

Background mode

Community Chat

Community chat is a real-time in-app conversation channel where many users discuss shared content or topics, distinct from private group chats and support chats.

Call events

A type of event that occurs in the Calls SDK when making a call, receiving a call, or ending a call.